Shipping Policy
Effective Date: August 18, 2025
1. Processing Time
All orders are processed within 5–7 business days after payment confirmation.
This timeline accounts for the fact that all products are managed and prepared manually.
Please note that processing time does not include weekends or public holidays.
2. Shipping Methods and Delivery Times
We ship worldwide using trusted courier services. Estimated delivery times after dispatch:
Spain (Correos): 3–5 business days
European Union (UPS): 3–5 business days
Rest of Europe (UPS): 3–5 business days
North America (UPS): 8–10 business days
Latin America (UPS): 8–10 business days
Asia-Pacific (UPS): 8–10 business days
Delivery times are approximate and may vary depending on the destination, seasonal demand, or customs delays.
3. Shipping Costs
We offer flat rate shipping based on the destination region:
Spain
Flat rate: €5
Free shipping from: €80European Union
Flat rate: €18
Free shipping from: €120Rest of Europe
Flat rate: €18
Free shipping from: €120North America
Flat rate: €40
Free shipping from: €150Latin America
Flat rate: €50
Free shipping from: €180Asia-Pacific
Flat rate: €55
Free shipping from: €180
Shipping costs are calculated and displayed at checkout.
Any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer.
4. Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number.
Please allow up to 48 hours for the tracking link to become active.
5. Shipping Issues
We are not responsible for delays caused by external factors such as customs inspections, weather events, courier disruptions, or incorrect shipping details provided by the customer.
If your order is significantly delayed or lost, contact us at contact@vigiliaworks.com, and we will help you resolve the issue as best we can.